Google Pay

FAQ

Frequenty Asked Questions

• About Google Pay

  What is Google Pay, and how does it work?

  Google Pay is a free app that allows you to use your compatible Android smart device to simply and securely pay in-store or via merchant’s apps.

  You’ll need an eligible card on your NFC-enabled Android device.

  Where can I use Google Pay?

  You can pay with your Android Phone at hundreds of thousands of merchants. Easily pay wherever contactless payments are accepted or where you see one of the contactless payments symbols.

  You can also use Google Pay in many of your favorite apps. Just look for the Buy with Google Pay button. You can see the apps that accept Google Pay on the Google Play Store.

  Which BankVic cards are eligible for Google Pay?

  You can check if your BankVic card is enabled with digital wallet prior to adding it to Google Pay.  Here’s the list of BankVic cards with digital wallet capability:

  • Everyday Visa debit card
  • Silver Visa credit card
  • Silver FHB Visa credit card
  • Gold Visa credit card
  • BankVic Qantas Visa credit card

  What devices are compatible with Google Pay?

  Your device must be NFC capable and running Android Lollipop 5.0 or above. Check your settings on your device or visit Google Pay .

  To make in store payments your phone needs to support NFC. To check for NFC, look for it in your phone’s settings app. You can make in app payments even if your phone does not have HCE.

• Getting Started

  How do I start using Google Pay?

  Simply check your device for the Google Pay app or download the app on the Google Play store.

  1. Follow the instructions to add a card or another payment method
  2. Verify your card

  How many cards can I load into Google Pay?

  As many cards as you want, but you must be the owner of all cards loaded into the app.

  Can I place my card on multiple devices?

  Yes. You can add your card to multiple eligible devices. But it’ll require you to complete the registration process for each device.

  Why am I unable to complete the verification process in my device?

  To complete verification process, BankVic sends a one-time password to your BankVic registered mobile number.  You need to call our Contact Centre in order to update your mobile number in our records.

• Using Google Pay

  How do I use Google Pay in-store?

  When paying in-store:

  1. Simply wake up your phone. No need to open the app.
  2. Hold the back of your device near the contactless payment terminal and wait for the blue checkmark.

   For purchases over $100, you may need to unlock your device and, depending on the terminal, you may need to enter your pin.
  
  

  How do I use Google Pay for In-App payments?

  Simply select Google Pay at checkout. You can check the list of participating merchants in Australia on the Google Pay  webpage.

  Can I use Google Pay to make cash withdrawals?

  No, not at this stage. Your plastic card will be required to withdraw cash.

  Which card does Google Pay use when I pay?

  It’ll be the first card you add. But you can choose your default card. Visit the Managing your Card in Google Pay section of the FAQs for instructions on how to change your default card.

  Can I use Google Pay overseas?

  It’ll work in countries where Visa contactless payments are accepted. We recommend that you take your physical card as a backup, as not all merchants allow contactless payments.

  Can I view transactions in the Google Pay App?

  Yes. You can view the last 10 transactions made using your card registered for Google Pay.

  Alternatively, you can login to the BankVic Mobile App or Internet Banking to view your full list of transactions.

  How do I return items purchased with Google Pay in-store?

  In most instances, a return should work with Google Pay the same as it would if you had swiped a regular card. The key difference is that instead of the merchant having to swipe your card again you'll have to hold your phone near the payment terminal again to verify the return. Be sure to check that the Card selected in Google Pay is the one that you used for the original purchase. In some cases you may also be asked for the last few digits of your Card number. If this happens, you should provide the last few digits of your virtual account number. To view the last four or five digits of the virtual account number go to "Card details" or "Transaction details.

  Check with your retailer before making the return, as some merchants will require your physical card to process the refund.

  Do I need Wi-Fi to use Google Pay?

  No, you won’t. But you’ll only have a limited number of Google Pay purchases without an internet connection. You’ll therefore need to access a data network or Wi-Fi connection while overseas.

  The number of offline purchases available will re-set once you have reconnected your device to the internet.

• Managing your card in Google Pay

  How do I change my default card for Google Pay transactions?

  You can change your default card in two ways:

  1. On your device in the Google Pay app
  2. Via the Google accounts webpage.

  For more information on selecting your default card, visit the Google Pay app or Google accounts webpage.

  How do I remove a card from Google Pay?

  You can remove your card from your device in the Google Pay app or via the Google accounts webpage.

  Visit the Google Pay app or Google accounts webpage for instructions on how to remove a card.  

  If my card has expired and I got a new one, do I need to add my card again?

  No. Your replacement BankVic Visa debit or credit card will automatically be updated with your Google Pay Virtual Account Number.

  You can continue using Google Pay if you’re waiting to receive your new plastic card.

  What happens if my device is lost or stolen?

  You can find, lock or erase Google Pay using Google’s Android Device Manger. Alternatively, you can call 13 63 73 and we can delete your Google Pay Virtual Account Number.

  Remember that you can still to use your plastic card.

  How do I update Google Pay if my device is updated or replaced?

  So, you’ve got a new device? You’ll need to add your card again to Google Pay by following the same registration process. Remember to remove your card from Google Pay if you no longer intend to use the app or you sell your device.
• Google Pay Security

  How secure is a Google Pay transaction?

  Google Pay protects your payment info through multiple layers of security, using one of the world’s most advanced security infrastructures to help keep your information safe.

  In addition, BankVic monitors your transaction history 24/7, to identify any unusual activity using a fraud management tool. You can contact Google directly about your device’s security features.

  What is my Virtual Account Number?

  Your credit and debit card information are assigned a unique virtual account number that’s used at checkout, so your full card details are never shared with the store. Think of it as a digital stand-in for your payment information. To view the last four or five digits of your virtual account number go to “Card details” or “Transaction details”.

  When will I need my virtual account number?

  You’ll need your virtual account number if you would like to make a return on an item purchased with Google Pay.