Apple Pay

FAQ

Frequenty Asked Questions

• About Apple Pay

  What is Apple Pay?

  Apple Pay is a digital wallet from Apple which lets you use a compatible iPhone, Apple Watch or iPad to make secure contactless purchases in stores, within selected apps and participating websites in Safari, on your BankVic Visa debit and credit cards.

  Which Apple devices are compatible with Apple Pay?

  For a full list of compatible Apple Pay devices, see list of compatible devices.

  Does Apple store the card details?

  No, your card details are not stored on the device or in the Cloud. When a card is added to Apple Pay, a Device Account Number replaces the need for the card number.

  What is the Device Account Number?

  The Device Account Number is used to make secure purchases in stores and within apps and websites. It will not work if it is compromised in any way and cannot be used outside of the device it is assigned to.

  Where can I find the Device Account Number?

  The Device Account Number can be found by opening the Wallet app, select a card and tap the ()  symbol, then scroll down to Device Account Number.

  Does it cost me anything to use Apple Pay?

  There's no additional charge in using Apple Pay.  The usual credit or debit charges apply to purchases and some retailers may apply a credit or debit card surcharge to purchases made using any payment method, contactless or chip and PIN transactions.

  Apple Pay requires an active data plan or Wi-fi connection to add your card to Apple Pay. Based upon your mobile plan and network, additional message and/or data charges may apply.

• Getting started

  How do I setup Apple Pay?

  To set up Apple Pay here’s what you need:

  • Your eligible device and supported card
  • The latest version of iOS, watchOS, or macOS
  • An Apple ID signed in to iCloud

  You do not need to download any additional app to use Apple Pay but the latest version of iOS and watchOS is required to set up cards in Apple Pay.

  For more information on setting up Apple Pay, see Apple’s support page: https://support.apple.com/en-au/HT204506

  How do I add a card to Apple Pay?

  Add a card on your iPhone

  1. Go to Wallet and tap Follow the steps to add a new card.
  2. Enter your card’s security code to add your credit or debit card affiliated with your iTunes Account. Or, select Add a different card and use your camera to enter the card information*

  iPad

  1. Go to Settings
  2. Tap Wallet & Apple Pay and select Add Credit or Debit Card
  3. Enter your card’s security code to add your credit or debit card from your iTunes account. Or, select Add a different card and use your camera to enter the card information*

  Apple Watch

  1. Open the Apple Watch app on your iPhone.
  2. Tap Wallet & Apple Pay and select Add a Credit or Debit Card.
  3. Enter your card’s security code to add your credit or debit card from your iTunes account. Or, select Add a different card and use your camera to enter the card information.*

  Card Verification

  For security purposes, when a new card is added to Apple Pay we’ll ask you to complete a verification check before it can be used with Apple Pay. We’ll either:

  1. Send a one-time password to the mobile phone number you have registered with us.
  2. Ask you to call us on 13 63 73 and answer some security questions.

  Can a single card be added to multiple Apple Pay wallets?

  Yes, a card can be added to Apple Pay on multiple devices. Your card will need to be added to each device separately.

  Can multiple cards be added to a single Apple Pay wallet?

  Yes, but it depends on the device model as to how many cards can be added to Apple Pay. On newer devicesyou can add up to 12 cards, earlier models will allow you to add up to eight cards. The first card added to the device will become the default card, but this can be changed. You must be the owner of all cards you add.

  Why am I unable to complete the verification process in my device?

  To complete verification process, BankVic sends a one-time password to your BankVic registered mobile number.  You need to call our Contact Centre in order to update your mobile number in our records.

• Using Apple Pay

  Where can I use Apple Pay?

  You can use Apple Pay wherever contactless payments are accepted or you see the contactless .

  Apple Pay is easy to use, and works with the Apple devices you use every day. You can make secure purchases in stores, within selected apps and on participating websites.

  How do I make payment in stores with an iPhone?

  • To pay with Face ID – double click the side button, glance at your screen, then hold the iPhone near the reader.
  • To pay with Touch ID – hold your iPhone near the reader and rest your finger on Touch ID.
  • To pay with device passcode – hold your iPhone near the reader and enter your device passcode.

  How do I make payment in stores with an Apple Watch?

  With an Apple Watch you double-click the side button and hold the display up to the contactless reader to authorise a payment – whilst wearing the Apple Watch.

  Please note: the Apple Watch NFC feature has to be activated before Apple Pay will work. When you strap your Apple Watch to your wrist you will be prompted to enter the device passcode. This will enable Apple Pay. If the Apple Watch is removed from your wrist, so skin contact is lost, Wrist Detect detects that skin contact has been lost and Apple Pay and the NFC feature are deactivated.

  How do I make payments within an app or on participating websites?

  To pay in selected apps and on the web in Safari on your iPhone, iPad, Apple Watch, select Apple Pay at the check-out and complete the payment.

  With Face ID glance at your screen, for Touch ID place your finger on Touch ID or you can enter the device passcode. For Apple Watch double-click on the side button.

  Be sure to check your billing, shipping and contact information to make sure that they’re correct. If you want to pay with a different card, tap > next to your card.

  If you need to, enter your billing, shipping and contact information. Apple pay will store that information, so you won’t need to enter it again.

  Can I use Apple Pay to make a payment on a website using my Mac?

  To pay on the web in Safari on your Mac, select Apple Pay and complete the payment using either your iPhone or Apple Watch. On Mac models with Touch ID, pay using Touch ID.

  Your Mac needs to be signed in to the same iCloud account as the iPhone or Apple Watch and have Bluetooth enabled on your Mac.

  At the check out:

  • Select the Buy with Apple Pay or Apple Pay button.
  • Check your billing, shipping and contact information are correct:
    -  The default card can be changed by clicking the next to the default card and selecting a new credit or debit card from any iPhone or Apple Watch which is nearby and signed into the same iCloud account.
    -  If you need to, enter your billing, shipping and contact information. Apple Pay will store that information on your iPhone, so you won’t need to enter it again.

  • When you are ready, make your purchase. With Face ID glance at your screen, for Touch ID place your finger on Touch ID or you can enter the device passcode. For Apple Watch double-click on the side button.

  Which card does Apple Pay use when I pay?

  You can choose which BankVic card you’d like to use as a default. For more information on managing the cards you use on Apple Pay see Apple’s support page: https://support.apple.com/en-au/HT205583

  Do I need an internet connection to use Apple Pay to make purchases?

  No. You don’t need an internet connect to use Apple Pay in stores.

  Is there a transaction limit when using Apple Pay in store?

  No, there is no transaction limit when using Apple Pay. For transaction over $100 you might be asked to enter your card PIN on the retailer’s payment terminal.

  Can I use Apple Pay overseas?

  Apple Pay will work in all countries where contactless payments are accepted. We recommend you take your plastic card as a backup, as not all merchants in all countries may support contactless payments.

  How do I return an item purchased with Apple Pay in stores?

  You take the item(s) back to the retailer as normal. Some retailers will be able to offer refunds back to the device from which the original payment was made, while other may have to refund the plastic card.

  If the retailer is able to refund the device used to make the original purchase, you:

  1. Select the card you want to be refunded.
  2. Hold the iPhone above or near the contactless reader and authorise the refund using Touch ID, Face ID or the device passcode; or
  3. Hold the Apple Watch display up to the contactless reader and double-click the side button to authorise the refund.

  You may need to provide the last four digits of your Device Account Number to the retailer. This can be found by opening the Wallet app on your iPhone, tap the card and tap the and then scroll down to find Device Account Number.

  Will I be able to view my Apple Pay transactions within the Wallet app?

  Yes, you will be able to view the last 10 transactions made using Apple Pay on that device within the Wallet app.

  Will I be able to view my Apple Pay transactions in my bank statement?

  Transactions will appear as they normally do on a bank or credit card statement. It is not possible to show if a transaction was made using Apple Pay, contactless card or chip and PIN.

  Is Apple Pay secure?

  Yes, Apple Pay is secure. A unique Device Account Number is securely stored on a chip in the device so payment can be made without any card information having to be shared with the retailer.

  Other features which help to keep your payments secure and safe include:

  • iPhone and iPad
    Payments can only be authorised by using Touch ID or Face ID (if enabled), or by entering the device passcode.
  • Apple Watch
    Payments can only be authorised if the device passcode has been entered, you’re wearing your Apple Watch and skin contact with the device has not been lost. If the device is removed from your wrist, Wrist Detect deactivates the NFC feature and Apple Pay. To re-activate the NFC feature and Apple Pay the device passcode has to be entered again.

  Please note: you should never share your device passcode, or register more than one person’s biometrics (fingerprint or face), while your card is registered to Apple Pay.

• Using Apple Pay with eftpos

  How do I change my default payment to eftpos?

  When you add your eligible debit card to Apple Pay, the card defaults to Visa. To change the default to eftpos, open the Wallet app, tap your eligible debit card, tap and select ‘eftpos SAV’ from ‘Payment Option’. To update your Apple Watch, double-click the side button, select your eligible debit card,firmly press the display, then select ‘eftpos SAV’.

  Note: if you previously added your eligible debit card to Apple Pay and the eftpos option is not presented, you will need to delete and re-add your card on Wallet. When readding, tap ‘Add a Different Card’ at the bottom of the screen. Once completed, you will be able to select either Visa or eftpos. For more information visit this link.

• Managing cards in Apple Pay

  What BankVic cards have digital wallet capability?

  Prior to adding your BankVic card into your Apple Pay, you must make sure that your BankVic card is enabled with digital wallet.  Here’s the list of BankVic cards with digital wallet capability:

  • Everyday Visa Debit Card
  • Silver Visa Credit Card
  • Silver FHB Visa Credit Card
  • Gold Visa Credit Card
  • BankVic Qantas Visa Credit Card

  How do I change my default card?

  The first card added to the Wallet app becomes the default card for that device. To change a default card you must follow these steps:

  iPhone

  1. Open the Wallet app
  2. Touch and hold your finger over the card you want to make the default card
  3. Drag the card to the front of the cards in the Apple Pay section

  Apple Watch

  1. Open the Apple Watch app on your iPhone
  2. Go to the My Watch tab
  3. Tap Wallet & Apple Pay and then Default Card
  4. Choose a new card

  iPad

  1. Go to Settings
  2. Tap Wallet & Apple Pay and then Default Card
  3. Choose a new card

  For more information on managing the cards you use on Apple Pay see Apple’s support page: https://support.apple.com/en-au/HT205583

  How do I remove a card from Apple Pay?

  To remove a card from Apple Pay you must follow these steps:

  iPhone

  1. Open the Wallet app
  2. Select the relevant card and then tap () symbol to see all the card details
  3. Scroll down and select Remove Card

  Apple Watch

  1. Open the Apple Watch app on your iPhone
  2. Go to the My Watch tab
  3. Tap Wallet & Apple Pay and then Default Card
  4. Tap the card and then tap Remove Card

  iPad

  1. Go to Settings
  2. Tap Wallet & Apple Pay and then Remove Card
  3. Choose the card to be removed from Apple Pay

  Please note: if you remove your device passcode or Touch ID/Face ID security feature, or sign out of iCloud, all cards will be removed from Apple Pay on the device.

  What should I do if my iPhone or iPad is lost or stolen?

  If you have the Find My iPhone app you can use it to remotely lock the device and disable the use of the Apple Pay function. Or you can log into iCloud.com to suspend or remove all cards from Apple Pay remotely. If you do not have the app you should contact us on 13 63 73 to request that your card be disabled for use with Apple Pay.

  What should I do if my Apple Watch is lost or stolen?

  You should contact us on 13 63 73 to request that your card be disabled for use with Apple Pay. You should also go to iCloud.com to suspend or remove your card from Apple Watch. If you find your Apple Watch you can resume the card (if placed into suspended mode) via iCloud or you can add your card back by following the same steps you went through when you set the card up with Apple Pay originally.

• Apple Pay Security

  How secure is an Apple Pay transaction?

  Apple Pay is very secure. You’re protected through your Apple device’s security settings (i.e. Face ID, Touch ID or your device passcode) on every transaction.

  In addition, BankVic monitors your transactions to identify any unusual account activity. For further information on Apple Pay security, visit the Apple support page: https://support.apple.com/en-au/HT203027

  Will merchants receive my physical card number?

  No. Your physical card number will not be shown to the merchant when making transactions.