When doing external transfers please check the account details you have entered the account name cannot be verified by us prior to sending your funds. Incorrect information may result in funds being credited to the account of an unintended recipient if the BSB number and/or identifier do not belong to the named recipient, and loss of funds should they not reach the intended recipient. It may not be possible to recover your funds from an unintended recipient.
If you do make an error, please let us know and we will action a Mistaken Internet Payment request where we will contact the unintended recipient's banker and request the payment be returned. An error in a BPAY transaction is not a Mistaken Internet Payment and has its own investigation process. Your online banking terms and conditions includes our obligations for these reports and the ePayments Code explains further.
Before you apply...
Remember to read our Terms and Conditions and Fees and Charges which contain the Terms and Conditions for the Everyday Account and the access services, and the Financial Services Guide (PDF) which tells you about us and the services we offer.
Police Financial Services Limited ABN 33 087 651 661 AFSL 240293 Australian Credit Licence 240293
General Enquiries 13 63 73 | BSB 704 230 Copyright 2017