Forms & documents


Home & personal loans

Savings & accounts


Regular payments, direct debits & credits

Credit cards


Terms and conditions

Product disclosure statements

Other guides

Financial hardship assistance application form (PDF, 419.7 KB)

Financial hardship assistance brochure (PDF, 81.5 KB)

Home loans matrix (web page)

Home/investment loan packages matrix (web page)

Personal loans matrix (web page)

Complaints & disputes resolution guide (PDF, 93.2 KB)

Privacy policy (PDF, 110.2 KB)

Privacy notice (PDF, 103.0 KB)

General descriptive information about operation of accounts & account facilities (PDF, 97.1 KB)

Things you should know about your cheque facility (PDF, 149.4 KB)

Things you should know about your proposed credit contract (PDF, 140.2 KB)

Fraud prevention (PDF, 90.7 KB)

Budget planner (PDF, 157.1 KB)

Portfolio planner (PDF, 183.7 KB)

Visa emergency overseas toll-free numbers (PDF, 109.9 KB)

Cashcard ATM (for PIN change) (PDF, 145.7 KB)

Complaint form (PDF, 103.0 KB)

BankVic Telegraphic Transfers (PDF, 87.0 KB)

BSB: 704 230

Tools & Resources