use your Visa debit card at any ATM and eftpos outlet to pay bills or make purchases online and over the phone
purchase goods or services at any retail store displaying the Visa symbol
access cash at ATMs worldwide displaying the Visa symbol
purchase goods and services at merchants worldwide displaying the Visa symbol
purchase goods and obtain cash at eftpos terminals throughout Australia
arrange regular payments to other service providers.
To be eligible, you must be 15 years or over.
Features of our Visa debit card include the ability to:
transact through an electronic banking terminal with:
your Visa debit card and a PIN or signature
your Visa debit card alone, where your merchant has a card-only limit or where Visa payWave is enabled
transact over the phone with your Visa debit card.
Our Visa debit card is a debit card, NOT a credit card. It’s designed to help you better manage your finances, and avoid incurring unnecessary interest charges.
You can use your Visa debit card at restaurants, department stores, supermarkets or other merchants. Your card will give you access to your Anywhere, Ezepac or Multipack account, line of credit and/or overdraft by giving you the ability to:
withdraw funds at an ATM using the savings button
pay for your purchase over the phone or online
pay for your purchase at any eftpos terminal using the credit button.
Providing an additional Visa debit card
As a debit card holder, you can apply to have an additional card issued to someone else (who must be over the age of 15). Before doing this, make sure that you trust the person to use the card responsibly as you will be liable for all the transactions that they carry out. You can always cancel an additional card by giving us written notice.
Important advice on Visa card security
It is most important that you keep your card and PIN safe, secure and secure at all times. Remain watchful for any unauthorised transactions occurring on your account. This will help you to report any loss, theft or misuse of your PIN or card to us in a timely manner. It’ll also lessen the likelihood of being liable for all or part of any financial loss suffered.
If you don’t recognise a card transaction you should immediately notify us of the unauthorised transaction and seek to lodge a chargeback claim. Call Service & Sales on 13 63 73 option 3 (8am - 5pm, Monday to Friday) or afterhours and weekends, option 7. If overseas, call +613 9268 9373.
It is important to let us know immediately you notice the unauthorised transaction as chargebacks have time limits and delays in advising us may affect your liability. Our card terms and conditions explain your liability – please read our General Information, Terms and Conditions (PDF).
Any advice is general, so it may not be right for you. Before acting on the advice you should consider whether the advice is appropriate for you. Before you make any decision to acquire any non-cash payment product or service you should obtain and consider the relevant Product Disclosure Statement (PDS) available from our website, any branch or by calling 13 63 73. Fees and charges also apply. Information on our terms and conditions, interest rates and fees and charges is available on request or application.