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Before you apply...
Remember to read the following important documents:
and the General Information, Terms and Conditions (PDF) which contains important information about regular payments on cards and chargebacks, and the Financial Services Guide (PDF) which tells you about us and the services we offer.
BankVic Qantas Visa credit card
Who can apply for a BankVic Qantas Visa card?
TPAV Members only, who are also BankVic members.
How can I apply for a BankVic Qantas Visa credit card?
Online @ bankvic.com.au/tpavqantas or at a branch.
How do I link my BankVic Qantas Visa credit card to my Qantas Frequent Flyer membership number?
When you apply for a BankVic Qantas Visa credit card, simply include your Qantas Frequent Flyer membership details on the Credit Card Application. You can let us know later by calling us on 13 63 73 however the sooner you provide the number the sooner you will see your points accruing.
Is this offer open to TPAV Family Members – i.e. spouses/partners/siblings?
No. It’s 100% exclusive to TPAV members however you can nominate one ‘additional cardholder’ to your Card Account.
What if I am not already a Qantas Frequent Flyer program member?
If you are not already a Qantas Frequent Flyer member, you can apply during the process of submitting your credit card application. The link is provided within the application. Alternatively you can apply online by calling Qantas on 13 11 31. You must advise that “you wish to apply for the BankVic Complimentary Membership offer”.
Is there a joining fee to become a member of the Qantas Frequent Flyer program?
No. BankVic has arranged for this fee to be complimentary with the new BankVic Qantas Visa Credit Card.
How are Points calculated?
You will receive 1 Qantas Frequent Flyer (QFF) point for every $2 spent and 2.0 Bonus QFF points for every $1 spent on Qantas Flights; and Qantas Club/QFF Membership (refer to BankVic Qantas Rewards Terms & Conditions for more detailed information).
What is the maximum amount of points I can earn each month?
Points are uncapped per month and also annually.
Which transactions will earn points on the Account?
Only eligible purchases made on the account will earn points. Eligible Purchases exclude:
Any refund or charge back transaction processed on a retail purchase will reverse the points earned for that transaction.
If the account is more than 30 days in arrears, you may be prevented from earning points on purchases or redeeming existing points. The points will also not accrue during this time.
When do points get updated or transferred?
Qantas Points earned in a statement cycle are transferred to the nominated Qantas Frequent Flyer account after the end of that statement cycle – within 15 days.
How can I check my points balance?
The total points earned in each statement cycle will be displayed on your monthly credit card statement. You can enquire about the points on your current statement by calling BankVic on 13 63 73.
Qantas Frequent Flyer points balances can be checked at qantas.com/frequentflyer.
For enquiries about total points balances and bonus points, call Qantas on 13 11 31.
How do I redeem Qantas points?
To redeem Qantas Points, visit qantas.com/frequentflyer or call 13 11 31 for further information.
I already have a BankVic credit card. Can I switch to the BankVic Qantas Visa Credit card?
If you are a TPAV member, yes you can, however the ongoing interest rates will apply. If you are currently not a member of the Qantas Frequent Flyer program, you will need to join. Membership is complimentary.
Can I apply for more than one BankVic Qantas Visa Credit Card?
Yes you can.
Complimentary Overseas Travel Insurance
How do I activate the Complimentary Overseas Travel Insurance?
You will need to book 100% of your trip on your BankVic Qantas Visa credit card – prior to commencement of your trip. This includes travel by air, rail, road or watercraft. You also need to make a claim within 30 days of completing or cancelling your journey.
Who is covered by the Insurance?
The cover is available to the primary cardholder plus the card holder’s spouse/partner and dependant children who are under 21 years of age and not working fulltime. They must be accompanying you on the trip and are covered for the portions where you all travel together.
Who provides the Overseas Travel Insurance?
CGU Insurance Limited (CGU)
What number do I need to call if I have a claim?
1800 819 996
What is the Policy Number?
It’s 09D 0143103 – it’s a Master Policy for BankVic, it may help to mention this.
Can you help me with a claim?
All claims should be referred to CGU, quoting the BankVic Master Policy Number 09D 0143103. Please call 1800 819 996. Claims can be lodged 24 hours a day, 7 days a week.
Can you give me advice on the policy?
No, however if you have a query around what the Policy covers we can assist you in finding the answer from the Policy Wording. The Policy Wording can be found at bankvic.com.au/tpavqantas or you can call BankVic on 13 63 73 option 5 to speak to one of our Insurance Consultants.
What if I have an emergency overseas?
Emergency help is available 24 hours a day. If you have any difficulties while travelling, call CGU’s Emergency Assistance Hotline and speak with one of their expertly trained, multilingual staff. The number to call while overseas is reverse charges via the local operator + 61 2 8895 0698, or you can email requests for emergency assistance to email@example.com.
You will need to advise that you are a member of BankVic, the Master Policy Number 09D 0143101, your BankVic member number and contact details.
For further information please refer to:
TERMS AND CONDITIONS All Terms and Conditions, fees and charges, interest rates and product information (including exclusions) listed below are available at bankvic.com.au/tpavqantas, by calling 13 63 73 or at a branch. You must be a member of the Qantas Frequent Flyer Program to earn and redeem Qantas Points. A joining fee usually applies. However, complimentary membership is available from BankVic if you join at bankvic.com.au/tpavqantas. Membership and points are subject to the terms and conditions of the Qantas Frequent Flyer program. 1. Qantas Points accrue in accordance with and subject to the BankVic Qantas Rewards Program terms and conditions. Eligible purchases exclude items such as business expenses, balance transfers and cash advances. Please refer to the BankVic Qantas Rewards Program terms and conditions for a full list of exclusions. 2. If you want to transfer from your current BankVic credit card to the BankVic Qantas Visa credit card the ongoing interest rates apply. Interest rates quoted are current at the time of publication and subject to change. 3. BankVic provides Complimentary Overseas Travel Insurance Issuer Insurance Australia Limited ABN 11 000 016 722 AFSL 227681 trading as CGU Insurance. Applicant must be a current or retired member of TPAV, and are subject to BankVic’s credit assessment criteria. Any advice is general advice only and has been prepared without taking account of your objectives, financial situation or needs. Before acting on the advice you should consider whether the advice is appropriate for you
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