Contact us

General enquiries

Looking for a BankVic branch?

call us13 63 73
(International +613 9268 9373)

fax03 9349 3113

postBankVic, GPO Box 2074,
Melbourne VIC 3001

Business hours:

Call Centre

8am-7pm, Monday to Friday

9am-12noon, Saturday    

 

Branches

9:30am-4pm, Monday to Friday  


Lost/stolen cards & suspicious transactions

During business hours

call us13 63 73
(International +613 9268 9373)

Outside business hours, call Visa 24-hr Emergency Hotline

call us 1800 621 199
(International +612 9959 7686 or +1303 967 1090*)

See also Visa Emergency Overseas toll-free numbers (PDF)

* collect call

Online enquiries & feedback

If you would like more information on any of our products or services, or to provide any feedback, please complete our Online enquiries & feedback form.

If you're travelling overseas soon, please advise us of your travel details by completing our Overseas travel notification online form.

BankVic Head Office - Administration Office Only
Level 3, 215 Spring St, Melbourne VIC 3000.  DX 211382
Please note this is an Administration Office only. All members seeking assistance will be redirected to a branch.
Type of enquiry Contact details
Phone-a-Loan

Car & personal loans

fax03 9268 9294

Home loans

fax03 9268 9230

emailloans@bankvic.com.au

Insurance

fax03 9268 9257

emailinsurance@bankvic.com.au

Financial planning

fax03 9268 9353

emailfinancialplanning@bankvic.com.au

Switchboard

fax13 63 73

emailinfo@bankvic.com.au
(general enquiries only)

 

 

BSB: 704 230

Tools & Resources