June 2017


It seems we’ve blinked and somehow we’re half way through the year already! Reflecting on the first half of 2017, we’ve endeavoured to bring increased value and presence into our member’s lives. We’re proud of all we have achieved so far this year.

Our BankVic Walking Tribe has attended 6 community walks/runs, raising much needed funds to help the communities we serve, as well as a number of other key community events.

We launched the new and improved BankVic App, making banking quicker, smarter and easier for members. We are increasing our accessibility for members with the upcoming opening of our new Royal Children’s Hospital BankVic Branch, making banking even easier. We hosted a number of Member Focus Groups, listening to your thoughts on what BankVic means to you.

Thank you to all of our members for their continued support and we look forward to all we can achieve together in the second half of the year.

- Adrian White



We are terribly saddened by the passing of our very first Community Hero Award winner, Sue Contarino. Sue was a courageous ovarian cancer prevention advocate, adored mother and wife. She was our friend who quickly became part of the BankVic family.

Throughout Sue’s journey, the greater BankVic community have supported her through participation in the annual ‘Walk with Me’ event, raising funds for Ovarian Cancer Australia as well as for Sue and her family personally. We have witnessed the instinctively generous nature of our community shine brighter than ever, and for that we acknowledge and thank you.

We extend our deepest sympathies to Raina and Steve – It was an honour to know Sue and her memory will forever live on through her extraordinary work.

Angela Taylor Memorial Walk/Run

Our BankVic Walking Tribe, comprising of staff, their family and friends, spent Mother’s Day celebrating in tribute to Angela Taylor.

The Angela Taylor Memorial Run/Walk honours the memory of Constable Angela Rose Taylor who, at 21 years of age, died from injuries she received when a car bomb exploded outside the Russell Street Police Complex in 1986. Proceeds from the event will go towards building new and improved emergency facilities in public hospitals, named in memory of fallen police officers - remembering lives by saving others. We are proud to support such a meaningful event each year.

Northern Health Run Walk 'N Chalk

The Northern Health Walk ‘N Chalk brought together the local community, promoting healthiness and happiness in a colourful 3KM fun run on Sunday, 21 May. The family friendly event was a sight not to be missed, with participants covered in bright coloured chalk running along Cooper St Epping. The BankVic Walking Tribe thoroughly enjoyed being involved on the day.


The big four banks just chose to dump a rate rise on you. Choose to dump them!

Enjoy 3.79%pa introductory 2 year variable rate (comparison 4.48%pa) for owner-occupied home loans.

Dump the big four

Do you know what you're currently paying on your home loan? Even a small reduction in your interest rate could save you thousands of dollars over the term of your loan. Refinancing your home loan over to BankVic makes good sense.

Making the move

We know that switching your home loan can seem like a hassle, but we'll help you every step of the way, so it's a quick and easy process.

Visit bankvic.com.au/homeloanoffer to apply or call 13 63 73.  


You can afford a holiday

Are TV travel documentaries not close up and personal enough for you? Would you prefer to live the experience by immersing yourself in the environment, amongst the people and eating local delicacies? But you’re not sure if your budget can take you further than your lounge room?

An overseas holiday doesn’t have to be outrageously expensive, especially if you follow some simple money saving tips. You may be surprised with just how far your money can take you.

Research your options

  • Shop around. Go online and find the best deals without leaving your mouse. Seeking expert advice from a travel agent could also save you time.
  • Consider a travel package which includes flights, accommodation and meals. Often packages are cheaper than purchasing each component individually.
  • Choose a destination that doesn’t have a big impact on your budget. South-east Asia, New Zealand and the South Pacific are cost-effective destinations for Australian travellers.
  • Consider choosing a venue that offers free activities, such as an island resort. 

Time your travel

  • The weather doesn’t seem to follow the same patterns these days, so travelling off season may be a good option to save on flights and accommodation. This is often significantly cheaper than travelling throughout peak season.
  • Plan your trip well in advance and book early. The closer you get to your departure date, the more expensive travel costs are likely to be.
  • School holidays coincide with higher costs, as well as bigger crowds. If you don’t have to travel with children, steer clear of these times.

Save money on flights

  • Make the most of discounted flights, but check terms and conditions carefully. Many “discount” airfares have “add-ons” such as paying for seat allocation and luggage which make the promoted fare much higher.
  • Subscribe to the airlines’ “special deal” emails and act fast. There are restrictions on travel dates, but the savings can be extraordinary if you’re flexible.

Be budget savvy with accommodation

  • Check out discount travel websites. Type “discount travel” into your favourite search engine. The choice is astounding - but stick to the more well-known and reputable sites.
  • Rent a fully-equipped holiday home or a serviced apartment rather than staying in a hotel.
  • Consider staying several nights in one location to take advantage of discounted weekly rates or deals like “buy 5 nights, get 2 nights free”.
  • Better still, arrange to house-sit or house-swap at your holiday destination and your accommodation could be free! There are many websites available offering these services.

With these money-saving tips, the most expensive thing you’ll do for your next overseas trip is to renew your passport!


Free trials are rarely 'free trials'

In the last few months we have seen a substantial increase in members taking up “free trials” online. Whether browsing the web or Facebook, these pesky offers seem to pop up everywhere. The allure of free protein powder, teeth whitening strips, slimming tablets or the old favourite, skin cream/serum often seem an offer too good to be true – and often they are. These trials claim to be free but rope you in to divulging your Visa card number simply to pay a small fee for postage.

Once you’ve handed over your details, you will receive your “free trial” and use, drink or swallow your free product, but in the mean time the company is about to debit your card for the full price of what was allegedly your “free trial.” In their tiny terms and conditions section it states something along the lines of:

“If you don’t return the unused product to us within 14 days we will take this as a subscription to our product and not only charge you for the alleged free trial but also a monthly service and we will continue to provide this product to you until we hear back from you to cancel your subscription.”

By the time you realise - they have most likely debited you hundreds of dollars and if you received the product and used it, there is nothing BankVic can do as we have no chargeback rights. The only thing we can suggest is to contact the merchant (usually email is the only way) and then wait 14 days, as the merchant has the right to debit your account one last time within those 14 days. If they debit your account any further after the 14 days have passed, you can then contact BankVic to start the chargeback process for that amount only. Cancelling the card won’t stop them from debiting your account.

In order to save yourself a financial loss and inconvenience, we highly recommend you read the free trial terms and conditions and do some research on the company beforehand. This will help lessen the risk. If in doubt, don’t take up the free trial offer - free trails are rarely free.


We’re delighted to announce that we’re expanding our branch network with a new flagship branch and ATM to open at the Royal Children’s Hospital (RCH) in June.

The RCH is one of the world’s leading paediatric hospitals and we’re proud to be part of the community, providing accessible banking services to the hard working RCH staff.

Our new branch will be readily accessible to the staff at a number of major hospitals located nearby, including the Royal Women’s Hospital, the Royal Melbourne Hospital and the Peter MacCallum Cancer Centre; police, emergency and public service workers who live and work nearby, as well as the wider community.

At BankVic we’re committed to helping our members achieve their financial goals through the continual delivery of excellent products and services and enhanced accessibility.


Readership competition

Thank you to everyone who entered our April Member Matters Readership competition. We appreciated the feedback and will explore your suggestions in future editions.

Congratulations to Ross W, who won a $50 voucher just for sharing his thoughts with us.

Stay tuned for future editions of Member Matters for your chance to win.


Readership competition

Need to send money to loved ones? Need to pay for something abroad? Well here’s some great news.

From now until 30 June 2017, when you use American Express Foreign Exchange Services through BankVic to make a money transfer of foreign currency of $1,000 or more, you’ll earn a $20 Coles Gift Card.

A telegraphic transfer (TT) is a secure, convenient and electronic means of depositing funds directly into your beneficiary’s account in a specified currency, both overseas and within Australia.

Please note telegraphic transfers are not immediate and take anywhere between 5 and 7 working days to arrive, depending on the country. 


BSB: 704 230

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