Media release: BankVic opens new branch to neighbour City West Police Complex

Monday 1 June 2015

For the first time in 17 years BankVic has opened a new branch. Whilst BankVic does not have a large branch network its branches have been strategically located to support large contingents of its member work locations.

BankVic CEO, Stephen Capello said “As the digital landscape is rapidly evolving, we recognised the need to continue matching our branch services to meet the more complex member needs. This branch serves as a prototype in which we will develop insights to further amplify and modernise our services and products available to our members. Our new City West branch has also allowed us to deliver on a key promise to our members which is convenient banking. When the opportunity to secure a premise directly across the road from Victoria Police’s newest offices, we jumped at the opportunity. Just as City West Police Complex has provided its workforce with upgraded modern facilities, so too have BankVic. We have gone for a best of both worlds approach, meeting every one of our members traditional banking needs but providing a service fit for today’s world."

Services available at the new BankVic City West branch include:

  • Concierge style manager ensuring member needs are met quickly and efficiently to meet our members time constrained work environment
  • Available iPads and PC’s loaded with BankVic applications to provide members the ability to use our devices to perform simple transactional banking
  • Touch screen monitors providing members the ability to seek information on BankVic products and services
  • Free in-branch Wi-Fi and device charging facilities to allow customers to use their own laptops, tablets and smart phones to access the Internet and perform banking
  • Assistance from member service representatives to download and use the BankVic mobile banking app and online banking
  • Dedicated private rooms that will provide members the confidence and attention they need for those complex banking needs. For example our Financial Planner will be available in the branch.
  • An ATM located outside the branch to ensure our members can access cash withdrawals for free. A further ATM is located at the entrance of the City West Police Complex.
  • An open plan layout that will continue to meet transactional banking needs for members in a more interactive environment.
In addition to the services and technological conveniences at the BankVic City West branch, BankVic also provides water, coffee and other value-added benefits to ensure that our members experience relationship banking firsthand.

"We have retained the ‘human element’ as our members really value the personal service which our staff has enjoyed providing to our loyal members over the past 40 years and we hope the new branch is enjoyed by its members," said Rosemary Boissezon, Executive Manager, Sales & Service.

The City West branch on 278 Spencer Street is also conveniently located within walking distance of many other workplaces that BankVic serves, including Australian Federal Police, Melbourne Assessment Prison, Melbourne Magistrates, Family and County Courts as well as various other Government and Police locations in the CBD. BankVic City West branch is open Monday to Friday 9:30am-4pm*.


*This content has been updated on April 19 to reflect new branch hours. 

BSB: 704 230

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