A bit about us…
We're a bank, but we're not like the big banks. Our proud history is built on a philosophy of building healthy communities that are financially, socially and environmentally sustainable. This is what guides the work we do every day.
For more than forty years we have been a member owned bank, servicing the people Victorians rely on - police, health, emergency services and public sectors. With over 112,000 members and $1.78 billion in assets we are big enough to matter, but we are small enough to care about the financial wellbeing of each and every one of our members.
We are on a unique journey with a dynamic vision for the future and we're looking for exceptional people to jump on board. If you have innovative ideas, a passion to make a difference and believe you can contribute to creating an extraordinary member experience then we want to hear from you
Now, how about this role?
Reporting to our Contact Centre Team Leaders you will join our established contact team to help us service our amazing members. You will provide quality service in relation to general enquiries, customer service and day to day transactions for current and potential BankVic members, in order to achieve maximum member satisfaction and optimise our member experience. This role will see you handling inbound calls and making outbound calls to our members to ensure we are optimising their member experience and exceeding service delivery across our business.
This is where you come in…
So, it’s no secret you love to talk! A real people person, you have a genuine way of making people feel at ease and it’s what makes you really good at what you do. You have impeccable communication skills, a wonderful phone manner and you don’t mind digging deeper to find solutions because you love helping people. You want to enjoy where you work, where your contribution will be greatly valued. What really drives you though is the opportunity to make a difference in the everyday lives of extraordinary people and being a part of something meaningful. You have the tools to achieve success and ensure every member receives the ‘Banking with Heart’ experience.
You in a nutshell
•You have a good knowledge of the financial services regulatory framework, including AFSL and ACL obligations and Privacy legislation
•RG146 Tier 2 certification or be prepared to undertake such training
•Previous experience in a contact centre environment
•You are a team player who really embraces positive work culture
•You love building genuine relationships with a customer focus
So why BankVic then?
We may be a little biased, but we love where we work – really! BankVic aims to provide a rewarding work culture that encourages personal and professional growth. We’re not the big guys in banking BUT that means there are plenty of opportunities to make a real difference. We offer competitive salary, attractive benefits including corporate insurance discounts, paid parental leave, genuine flexible work options and career development training opportunities for people who really want to soar? We value reward and recognition and we like to have fun together – so yeah having a great work culture really matters to us here.
Let’s do this!
Now that we’ve piqued your interest it’s over to you. Get busy; show us what makes you great and what you have to offer. Send us your best application complete with cover letter and resume – make sure you tell us why you applied and why you would be perfect for this role, we want to know!
In the interest of full disclosure - should you be our preferred candidate, background checks (including police checks, reference checks, ASIC banned and disqualified persons and bankruptcy checks specific to the role) will be completed prior to your employment being confirmed. The outcomes of the background checks do not automatically disqualify candidates from appointment; however, will be assessed against the inherent requirements of the job.
Roles: FT & PT / Permanent & Fixed Term Contract
Location: Melbourne CBD
To apply for this fantastic opportunity please send your resume and cover letter to email@example.com.
Police Financial Services Limited ABN 33 087 651 661 AFSL 240293 Australian Credit Licence 240293
General Enquiries 13 63 73 | BSB 704 230 Copyright 2017