A bit about us…
We're a bank, but we're not like the big banks. Our proud history is built on a philosophy of building healthy communities that are financially, socially and environmentally sustainable. This is what guides the work we do every day.
For more than forty years we have been a member owned bank, servicing the people Victorians rely on - police, health, emergency services and public sectors. With over 112,000 members and $1.78 billion in assets we are big enough to matter, but we are small enough to care about the financial wellbeing of each and every one of our members.
We are on a unique journey with a dynamic vision for the future and we're looking for exceptional people to jump on board. If you have innovative ideas, a passion to make a difference and believe you can contribute to creating an extraordinary member experience then we want to hear from you
Now, how about this role?
Reporting to the Team Leader New Membership & Outbound you will join a newly formed team in our Sales and Servicing department which will be directly responsible for deepening relationships with our members, obtaining a higher share of wallet by building rapport, identifying member needs and matching Bank Vic products and services to those needs. You will provide a high level of quality service and an optimal member experience through the new member life cycle from inquiry to on boarding and fulfilment which includes our new member calling programs. This role will see you handling inbound calls and making outbound calls to our members to ensure we are optimising their member experience and exceeding service delivery across our business.
This is where you come in…
This is by no means your ordinary customer service role. On any given day you will be assisting our amazing members with their memberships, new accounts, term deposits, personal loans, credit cards, general insurance products and eventually home loans. With a lot of variety you will find this role challenging and rewarding in the same breath. You will be joining a brand new team of sales ninja’s that can strike that fine balance between building rapport, asking those important questions to identify the right products to best service while ensuring that we are driving products and services across our member base.
Let’s face it you’re a bit of a sales weapon! You're bright, charismatic and have bags of energy. You have impeccable communication skills, a wonderful phone manner, and could sell the ocean a cup of water! You're team focused and have a hunger for results, but most of all, you are passionate about ensuring every member receives the ‘Banking with Heart’ experience. You love what you do, you want to be recognised for the magic that you create and you want to know that there are genuine career progression opportunities for star performers – well this could just be the role for you.
You in a nutshell
•You have a good knowledge of the financial services regulatory framework, including AFSL and ACL obligations and Privacy legislation with a minimum of 1 years lending experience
•You are a team player who really embraces positive work culture
•You love building genuine relationships with a customer focus
•You are a sales pro who is action orientated and results driven
•You are a strong communicator with great attention to detail and time management skills
So why BankVic then?
We may be a little biased, but we love where we work – really! BankVic aims to provide a rewarding work culture that encourages personal and professional growth. We’re not the big guys in banking BUT that means there are plenty of opportunities to make a real difference. We offer competitive salary, attractive benefits including corporate insurance discounts, paid parental leave, genuine flexible work options and career development training opportunities for people who really want to soar? We value reward and recognition and we like to have fun together – so yeah having a great work culture really matters to us here.
Let’s do this!
Now that we’ve piqued your interest it’s over to you. Get busy; show us what makes you great and what you have to offer. Send us your best application complete with cover letter and resume – make sure you tell us why you applied and why you would be perfect for this role, we want to know!
In the interest of full disclosure - should you be our preferred candidate, background checks (including police checks, reference checks, ASIC banned and disqualified persons and bankruptcy checks specific to the role) will be completed prior to your employment being confirmed. The outcomes of the background checks do not automatically disqualify candidates from appointment; however, will be assessed against the inherent requirements of the job.
Role: Permanent - Full-time
Location: Melbourne CBD
To apply for this fantastic opportunity please send your resume and cover letter to email@example.com.
Police Financial Services Limited ABN 33 087 651 661 AFSL 240293 Australian Credit Licence 240293
General Enquiries 13 63 73 | BSB 704 230 Copyright 2017