Statements

If you want to see your latest transactions, you can always see an up-to-date transaction history on internet banking.

Receive your statements online

If you switch to eCommunications, you will receive an email notifying you that your statements are ready to be viewed via internet banking. It is the same information contained in paper-based statements, without the hassle of unnecessary mail. You must be registered for online banking to receive eStatements. Register online for eCommunications.
 

Benefits

You will enjoy the following benefits:

  • 24/7 access to your statements via internet banking
  • print your statements as necessary or save them down to your computer as PDF documents
  • receive email alerts when your statement is available
  • convenience of 7 years worth of statements available to you
  • help reduce paper waste and reduce the impact on the environment.

FAQ

How often will I receive statements?

We will provide you with an eStatement available via internet banking at least every 3 months and more frequently for those members who have credit cards or continuing credit. You will receive an email notification of when your statement is available on internet banking.

What will my member statement contain?

Statements contain all transactions that have taken place during the statement period. Transactions are sorted in date order. A running balance is also located on the right hand side of the statement.

You can easily view your member number, BSB and statement date at the top right hand side of the statement. Your account numbers are located on the first line of each account section prior  to your transactions in the Transaction Details section.

What will my credit card statement contain?

Statements contain all transactions (that have taken place during the statement period. Transactions are sorted in date order. A running balance is also located on the right hand side of the statement.

You can easily view your member number, BSB and statement date at the top right hand side of the statement.

Your account numbers are located on the right hand side of the statement and your payment options are located on the bottom of the first page of your statement.

How can I find more detail about a particular transaction?

To find out more about a transaction you can log into internet banking and view more detail by clicking on a particular transaction in the transaction details section or by calling 13 63 73 option 3.

The additional information you can access includes:

  • Transaction date
  • Transaction time
  • Authorisation time
  • Receipt number
  • Card details (where applicable) to identify which account holder.
BSB: 704 230

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