Password change/reset

Forgot your password?

If you've forgotten your online banking password, you'll need to contact us to get it reset.

How to change your password via internet banking 

If you believe your online banking password has been compromised, change it immediately via internet banking and inform us right away on 13 63 73 option 3.

Here’s how you can change your password via internet banking.

  1. Log in to internet banking.
  2. Go to Account Options > Change Password.
  3. Enter your old password, followed by the new password twice as confirmation. Note that passwords must be 6 – 8 characters long. 

Tips to safeguard your password

Remember, if you fail to safeguard your password, you may increase your liability for unauthorised use. We therefore strongly recommend that you:

  • don’t disclose your identification reference to anyone, including a family member or friend
  • don’t record your identification reference on or with:
    • the device, such as the phone  or computer, that you use to access the online banking service or anything likely to be lost or stolen with that device; or
    • any other identifier, such as a customer reference number, that may be used to access your online banking service
  • don’t permit anyone else to use your identification reference
  • examine your account statement as soon as you receive it to identify and report any instances of unauthorised use as soon as possible
  • change your identification reference at frequent intervals and ensure that you choose an identification reference that’s not easily identified with you, for example a recognisable part of your name or car registration.

Refer to our Online Banking terms and conditions in section 4.18.1 (clause 5) of our General Information, Terms and Conditions for a list of circumstances where you may be held liable for losses caused by unauthorised transactions. Any liability for losses resulting from unauthorised transactions will be determined in accordance with section 5 and the ePayments Code, rather than the security measures listed above, which are guidelines only.

BSB: 704 230

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