BankVic is committed to reducing its environmental footprint. We encourage you to switch to eCommunications to reduce paper consumption and cost. The money saved goes straight back into improving our products and services, helping us serve you better. Plus you’ll be doing your part for the environment.
When you register for eCommunications, you’ll receive your member communications instantaneously, rather than waiting for the post.
You’ll receive an email notification when your eStatement is ready to view online, 24/7, by logging into internet banking.
We’ll send you an email when we need to notify you about changes to your banking, such as changes to interest rates, conditions of use, or fees and charges. You’ll also be the first to know about our Annual General Meeting, Election of Directors, and other important happenings at BankVic.
You’ll learn about our current promotions via email, reducing your carbon footprint. Plus, to enter competitions, take up special offers, or to find out more, you’re only a click away!
Remember: you must provide a valid email address and be a registered internet banking user.
You can enjoy the following benefits with eCommunications:
Here are some tips for you when using our eCommunications and eStatements services.
Whitelisting to receive our emails
Many internet service providers have spam filters to give you greater control over the emails you receive and to help you avoid junk email.
Unfortunately, these filters may block emails you wish to receive from us. To avoid this, you will need to add firstname.lastname@example.org to your email address book and update your anti-spam program whitelist or filters.
An email whitelist is a list of contacts that the user deems are acceptable to receive email from and should not be sent to the trash folder.
Spam filters can contain sender whitelists and blacklists, as well as key words to look for in emails. If a spam filter keeps a whitelist, mail from the email addresses, domains, and/or internet provider addresses listed will always be allowed.
Follow the steps outlined to whitelist us in the more commonly-used email providers. Please note that these instructions may not be exact and you’ll still need to refer to your provider’s manual or help files if necessary.
Hotmail - how to whitelist
Yahoo mail - how to whitelist
Gmail - how to whitelist
Microsoft Outlook (most versions) - how to whitelist
AOL - how to whitelist
How do I apply to receive eCommunications?
Can I nominate more than one email address?
No. It is important to ensure your email address is one you regularly access, correct and up-to-date at all times.
How do I update my email address?
To change your designated email address, you can contact us or do it yourself via online banking as follows:
Can I ask a question by replying to the email address on the eStatement I receive?
No. If you have questions about your account, you’ll need to contact us.
I don’t seem to be receiving any email notifications – what’s happening?
If you’re not receiving your email notifications and we have the correct email address, it’s possible that your email provider designates our eStatement notifications as junk mail and sends these to a ‘junk mail’ folder. You’ll need to contact your local internet service provider and ask for instructions on how to allow notices from email@example.com to be on their ‘safe’ list or to be delivered directly to your Inbox.
You can also read our tips on whitelisting and anti-spam programs to ensure emails from us don’t end up in your ‘junk mail’ or ‘spam’ folders.
Any advice is general, so it may not be right for you. Before acting on the advice you should consider whether the advice is appropriate for you..
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