Change/forgot your PIN

Want to change your PIN?

If you know what your current PIN is, here are the different ways you can change it:

  1. Via internet banking

    Step 1. Log in to internet banking.

    Step 2. Go to My Preferences >
    (a) My Profile > Contact details and check that we have your current mobile phone number, and 
    (b) Change Visa Card PIN and follow the prompts to select a new PIN.

    Step 3. We'll send a one-time password to your mobile phone, so make sure you have your mobile handy.

    If you're not yet registered for internet banking, you can register today by calling 13 63 73. 
  2. At a Cashcard ATM
    There are almost 2,000 ©Cashcard ATMs located around Australia that allow you to change your PIN. See Cashcard ATM locations (PDF). This service is free for members.
  3. Visit a BankVic branch
    You can also visit one of our branches to change your PIN. This service is free for members.

Forgot your PIN?

If you can’t remember your current PIN and need a new one, you can do one of the following:

  1. Visit a BankVic branch
    Visit one of our branches to get a new PIN. This service is free for members.

  2. Select a new PIN online via internet banking

    Step 1. Log in to internet banking.

    Step 2. Go to My Preferences >
    (a) My Profile > Contact details and check that we have your current mobile phone number, and
    (b) Change Visa Card PIN and follow the prompts to select a new PIN.

    Step 3. We'll send a one-time password to your mobile phone, so make sure you have your mobile handy.

    If you're not yet registered for internet banking, you can register today by calling 13 63 73.

  3. Request for a new card
    You also have the option to request for a new card and a new PIN which you can then personalise through a Cashcard ATM or at any of our branches. Please note that a fee will apply if you request for a new card. Important note about regular payments: As you’ll be issued with a new card number and expiry date, remember to update your card details with other organisations where you have set up direct debit arrangements.

BSB: 704 230

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