Update personal details

3 easy ways to change your personal details:

  1. Log in to online banking.
  2. Call 13 63 73 option 3.
  3. Visit a branch.

How to change your personal details via online banking

Internet banking

  1. Log in to internet banking.
  2. Go to My preferences > My profile.
  3. You can change either your address or contact details.

Mobile banking

  1. Log in to mobile banking.
  2. Go to More > Personal details.

BankVic App

  1. Log in to BankVic App.
  2. Go to Mobile banking > More > Personal details.

Useful information

  • Remember if calling us or visiting a branch to change your details, you'll be asked to verify your identity.
  • You can only change your personal details, and not those of your spouse or partner. More importantly, if you're a parent and changing addresses and contact details, remember to change your children’s contact details too.
  • If you have taken out insurance policies through us and changed your details via online banking, you still need to call 13 63 73 option 5 so we can update your details on the insurance policies as well.
BSB: 704 230

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