Lending Operations Officer

Are you a true team player, a passionate innovator, and a natural collaborator? BankVic is currently seeking a superstar to join the Lending Operations team. The Lending Operations Officer will be responsible for providing administrative support to BankVic through ensuring the timely, accurate and secure delivery of mortgage settlements and discharges, along with the post funding maintenance of loans and credit cards.  

Here's a snapshot:

You will be responsible for supporting the procedures and processes of all Lending Operational related activities, including:

  • Instructing mortgage documents and coordinate settlement fundings with BankVic's service providers.
  • Actioning discharges, loan closures and all associated administration functions.
    Effectively and efficiently processing post-loan approvals, ensuring timely funding and protection of security.
  • Working collaboratively with service providers, other BankVic teams and their personnel in handling call escalations and complex member lending queries.
  • Have the ability to prioritise and balance changing deadlines.
  • Have member focus at the heart of your work, ensuring service and competitiveness is of a high priority and provides value to our members.

Let's talk about you:

You're a smooth operator and known for your exceptional stakeholder management skills and communication skills - you're confident in handling challenging or demanding interactions. You're passionate about quality, big into integrity, and your middle name is 'Reliability'. You have bounds of initiative with an eagerness to go above and beyond.


Like Usain Bolt, you love a challenge and have no issue keeping up. You manage your time with ease and can provide impeccable customer service, even when handling difficult customers and scenarios.

As well as the above, you will also have:

  • RG146 Tier 2 certification and the relevant qualifications as required under RG 206 (credit).
  • Previous experience in financial lending services, preferably mortgage lending.
  • Knowledge of Origen/Ultracs program is desirable.

How to apply

If you are a hands on team player that can lead by example, motivate yourself and others, and go above and beyond, then please apply today. Email your cover letter and CV to careers@bankvic.com.au.

BSB: 704 230

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